Returns & Refunds

At Pierce Products, we want you to be completely satisfied with your purchase. We take great pride in the quality of our home, kitchen, and outdoor goods. If for any reason you are not happy with your order, we are here to help.

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, you can contact us at admin@pierceproducts.shop

  • If your return is accepted, we will send you instructions on how and where to send your package.

  • Please note: Items sent back to us without first requesting a return will not be accepted.

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right through a replacement or a full refund.

4. Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products or towels that have been opened).

  • Gift cards are also non-returnable.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at admin@pierceproducts.shop

Contact Information

For all questions regarding returns and refunds, please reach out to our team:

Pierce Products

  • Email: admin@pierceproducts.shop

  • Phone: +1 (307) 228-1026

  • Address: 30 N Gould St #58224, Sheridan, WY 82801